In handling complaints, we place great importance on the privacy and confidentiality of your information. All data you provide us with in relation to your complaint will be used solely for the internal processing and resolution of the complaint. We want to emphasize that this information will not be shared with third parties unless it is necessary for the processing of your complaint and you have explicitly given consent for this.
Your privacy is of utmost importance to us, and we handle your personal data with care. We take appropriate technical and organizational measures to protect your information against unauthorized access, loss, or theft. Only authorized employees directly involved in handling your complaint will have access to your data.
In accordance with applicable privacy laws, we will only retain your data for as long as necessary for the resolution of the complaint or as required by law. After this period, your data will be securely deleted.
If you have any questions about how we handle your data or if you wish to exercise your rights under privacy legislation, you can contact our privacy team. We are always here to assist you and ensure your privacy is respected.